Refund & Shipping Policy

Order Processing

Orders placed through the official order page are typically processed within one to two business days, excluding weekends and public holidays. You will receive an order confirmation by email once payment is accepted, followed by tracking details when your parcel ships.

Shipping

Standard domestic delivery generally takes five to seven business days after dispatch. International delivery times vary by destination and customs processing. Any import duties or taxes charged by the destination country are the responsibility of the recipient. Shipping estimates are not guarantees, and carrier delays are outside our control.

Returns And Refunds

Because purchases are completed through a third-party order page, the merchant's own refund terms shown at checkout govern your order. In general, refund requests should be made within 30 days of delivery. Items should be returned in their original packaging, and return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. Approved refunds are issued to the original payment method and may take five to ten business days to appear on your statement.

Damaged, Incorrect Or Missing Orders

If your parcel arrives damaged, the safety seal is broken, the product is incorrect, or the order has not arrived within the expected window, contact us within seven days with your order number and photographs where relevant. We will work with the fulfilment partner to replace or refund the order.

Cancellations

Orders can be cancelled before dispatch. Once an order has shipped it cannot be cancelled and must be handled as a return. If you were enrolled in a subscription or recurring shipment at checkout, you may cancel future shipments at any time by contacting us or the merchant before the next billing date.

How To Reach Us

Email: contact@nutrafame.com · Telegram: @shubhammalva · WhatsApp: +91 70555 67447. Please include your order number so we can help faster.